REFUND POLICY

Returns:

 

  • To make a return, please contact us at hello@shoshannaco.com within 14 days of your delivery or in store purchase. Returned merchandise must be in original, unused (and unwashed) condition and accompanied by the original SHO and CO Order Confirmation or Packing Slip. We do not refund original shipping charges. Unsolicited online returns will not be accepted.

  • Returns after 14 days may be returned for store credit less a 10% restocking fee.

  • Return shipping fees are the responsibility of the customer and returns must be received or returned to us no longer than 30 days after initial delivery or in store purchase.

  • All of the following Items are final sale: Rugs, Artwork, Bedding, Furniture, Mirrors, Lighting & Styling pieces. Please contact hello@shoshannaco.com for any questions regarding our return policy.

  • We do not accept returns on items damaged through normal wear and tear.